Right of withdrawal

Return policy

At embellish.ch we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we offer a returns policy which includes the following conditions:

Return deadline:
You have up to 14 days after receiving your order to return items.

Return conditions:
- Items returned must be unused, undamaged and in the original packaging to be eligible for a refund.
- Please note that certain items, such as personalized or custom-made products, may be excluded from our return policy. Please refer to the product descriptions for information about possible exceptions or contact our customer service for further assistance.

Return costs:
- The costs of returning goods are usually borne by the buyer, unless the return is due to a faulty or damaged item or an error made by us.

Refunds:
- Once we have received and inspected the returned items, we will issue a refund. The refund will usually be made in the same way as the original payment method, unless expressly stated otherwise.

How to return:
- Please contact our customer service team to obtain a return authorization and return instructions. Make sure you package the return properly to avoid damage during shipping.

If you have any further questions about our return policy or would like assistance with a return, please contact us by phone or email.

Who is behind embellish.ch

  • embellish GmbH...

    ... was founded at the beginning of 2024 by Andrea and Michael Marti, together with their son David. We are therefore a pure family company. Our goal is to provide you with items that you can use to beautify your home. Hence the name "embellish" - to beautify.

  • Roeda Studio

    We have been friends for years with the owner of Roeda Studio in Grand Rapids (Michigan). Over time, the idea matured of importing the art magnets from the USA to Switzerland and later selling them in Germany and Austria.

    The photo was taken in December 2023 on the Säntis during a visit by the team from Grand Rapids.

    Over time we will also produce and sell special magnets with Swiss motifs.

    It is also possible to design and produce your company logo, signet or a personal magnet. For such inquiries, it is best to contact us by email or telephone.

  • our web shop

    In our webshop we offer items that we actually have in stock in Switzerland. If you would like a larger quantity of a magnet that exceeds our stock, please contact us by email or telephone. We have regular deliveries from the USA and will be happy to pre-order them for you. However, it is also possible that a magnet is no longer produced. Then we would be happy to show you an alternative product.